- Types of Information Collected
- Security and Protection of Personal Information
- Uses and Sharing of Information Collected
- Children Under the Age of 13
- Notification of Changes
- Contact Us
- Special Notification for California Residents
- Special Notification for EU Residents
- Friendly Captcha (Bot/Spam Protection)
1. Types of Information Collected
Through the use of cookie technology, log-files or otherwise, we may track and collect information about your computer and software when you visit the Site as well as record activity on the Site and gather statistics about users’ browsing habits. These entries are generated anonymously and help us to understand and analyze trends, to administer the Site, to learn about user behavior on the Site, and to gather demographic information about our user base as a whole. This information may include: (i) your Internet Protocol (IP) address; (ii) domain server; (iii) type of computer; (iv) browser type, language and resolution; (v) Internet Service Provider (ISP); (vi) referring and exit pages; (vii) operating system; (viii) access date/time; and (ix) clickstream data (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you. Traffic Data assists us to design and arrange our web pages in the user-friendliest manner and to continually improve our Site to better meet the needs of users.
In order for you to access certain areas and functions/features of the Site, register with Ravensburger (become a Registered User) and/or participate in certain online activities (such as posting to blogs, bulletin boards, chat rooms or similar forums on the Site, submitting online comments and placing online orders), we may ask you to establish certain login information and provide us with information that personally identifies you, such as your name, mailing address, e-mail address and home and/or business telephone numbers (“Personal Information”). For some activities, we may also ask you to create a password and to provide demographic information such as your age, the gender and birthdates of children in your household.
If you make a Submission, communicate with us by e-mail or otherwise complete online forms or the like, any personally identifiable information provided in such Submission or communication may be collected as Personal Information.
You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Site. You, however, will not be able to access or use those areas of the Site or participate in online activities that require your Personal Information.
Users purchasing goods and/or services through our online store will be required to provide a valid credit card number and expiration date, in addition to name, mailing address, phone number and e-mail address.
Specifically, we employ cookie technology to store and track information about the users of the Site. Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a web site. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that web site by the same user or to use the information to streamline the user’s transactions on related web pages. Most web browsers automatically accept cookies, but you can change your browser to prevent the browser from accepting cookies – you can disable cookies in the security settings of your browser. If you disable or reject cookies, you may still use the Site, but your ability to use some areas and features/functions of the Site may be limited.
We do not link the information we store in cookies to any personally identifiable information you submit while on our Site. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our Site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following the directions provided in your Internet browser’s “HELP” file.
Login areas on the Site require that your browser accepts session ID cookies. We use session cookies to verify that you are properly signed in.
We use web beacons (small pieces of data that are embedded in images on the pages of web sites) and auditing software to track page views and entry and exit points to and from the Site. In addition, we may use web beacons, cookies, customized links and/or similar technologies to determine whether electronic newsletter(s) sent by us to those who have requested them from us have been opened and which links are clicked. Any data collected will only be used in an aggregate form and will not contain any Personal Information, as that term is defined below.
We may allow certain Ravensburger affiliates to include cookies, web beacons and/or other technologies within pages of the Site. These affiliates may aggregate information about our advertising and provide auditing, research and reporting for our advertisers. No Personal Information is shared with our advertisers or our affiliates.
We use the services of Webtrekk to collect statistical data on the use of the Site and optimize our Site based on that data. During your visit to the Site, information will be collected from your browser and analyzed for our web tracking. The collection occurs via a pixel, which is built into the pages of the Site. Webtrekk does not save any information that can be attributed to a specific individual. Webtrekk provides aggregated data, such as the number of users and the number of pages visited at the Site while monitored by Webtrekk. In addition to the number of times specific pages are visited, other Traffic Data and technical data is retained – such as browser type, screen resolution, color depth and operating system. In order to enhance the Site’s marketing impact, Webtrekk records users’ search words and reference pages from the Site. Webtrekk uses collected information exclusively to provide a statistical analysis of the usage of the web site. The data collected is not passed on to a third party. As a result the studies are based on anonymous data and cannot be associated with any Personal Information.
3. Security and Protection of Personal Information
Ravensburger will only collect Personal information to the extent deemed reasonably necessary to serve our legitimate business purposes and we will take reasonable steps to safeguard Personal Information we collect from unauthorized access or disclosure and accidental loss or alteration.
The Site is based in state of New Hampshire, United States of America. The server is located in Germany and maintained by a third party service provider. The Site has security measures in place intended to protect Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Any information provided to Ravensburger on our web site is administered in a secure datacenter located in Germany and maintained by a third party service provider. We use Secure Sockets Layer (SSL) encryption on all pages where Personal Information is collected. To make purchases and use these services you must use an SSL-enabled browser such as Internet Explorer, Mozilla Firefox or Safari.
Unfortunately, no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to us or from our Site, and you do so at your own risk. Once we receive your transmission, we make reasonable efforts to ensure security on our systems.
4. Uses and Sharing of Information Collected
In general, we will use Personal Information only for the purpose for which such information was provided to us. We may also use Personal Information to (i) to verify the information you provided to us; (ii) to provide you the information that you have requested; (iii) to respond to your inquiries; (iv) to contact you when necessary; and (v) to send you information about us, including information related to our products, programs or promotional activities, or about third-party products, services, programs or promotional activities that we believe may be of interest to you. In the case of third party products, service, programs or promotional activities, your Personal Information is not transferred to the third party. If you sign up or subscribe to our newsletter(s), we will use your name and e-mail address to send the newsletter(s) to you. You may opt-out of receiving future communications from Ravensburger by following the instructions set forth in the opt-out section below.
With regard to your credit card information, it is sent directly to our payment provider who processes your online order. The credit card information is neither recorded nor stored by Ravensburger, and it can only be accessed by our payment provider. Specifically, your credit card details are sent directly to Ravensburger’s payment provider Heartland Payment Systems over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction.
We may use Traffic Data to analyze trends, administer the Site, track user’s movement, and gather broad demographic information for aggregate use.
We may provide Traffic Data and/or other aggregate non-personally identifying information to third parties.
Notwithstanding the foregoing, we may transfer, sell or assign information concerning the Site and your use of the Site, including without limitation, Personal Information, to third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Ravensburger.
If you do not wish to receive information or other material or communications from us, you may “opt-out” of receiving these communications by sending us an e-mail at firstname.lastname@example.org or by contacting us through our Contact Page.
If you sign up/subscribe to our newsletter(s) – either at the time you register with Ravensburger or by going directly to https://www.ravensburger.com/us/start/customer-service/newsletter/index.html and registering your e-mail in order to subscribe – and you no longer wish to receive our newsletter(s), you may unsubscribe at any time by following the opt-out/unsubscribe link contained in each newsletter or by going to https://www.ravensburger.com/us/start/customer-service/newsletter/index.html.
If you are a Registered User, you may at any time review and update the information previously provided to us or inform us that you want us to remove your information from our database by editing your account information on the Site or by contacting us through our Contact Page or by sending us an e-mail at email@example.com. We will use reasonably efforts to ensure that your information is corrected or updated in our records. We will retain your Personal Information for the period necessary to fulfill its intended purposes, unless a longer retention period is required or permitted by applicable law.
8. Children Under the Age of 13
We are committed to protecting the on-line privacy of children. In accordance with the Children’s On-line Privacy Protection Act, we will not knowingly collect any personally identifiable information from children under the age of 13.
9. Notification of Changes
10. Contact Us
12. Special Notification for California Residents
Users who reside in California and have provided their personal information to Ravensburger may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us at CAPrivacy@ravensburger.com. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.
13. Special Notification for EU Residents
Responsible pursuant to Art. 4 Para. 7 of the EU General Data Protection Regulation (GDPR) is the Ravensburger North America, Inc., 915 East Pine Street, Suite 400, Seattle, WA 98122, USA.
Should you have questions, comments, or criticism about data protection, or if you wish to assert your rights described below, please contact us at CAPrivacy@ravensburger.com .
You have the following rights in relation to your personal data:
- Right to request,
- Right to rectification or erasure,
- Right to restriction of processing,
- Right to object to processing,
- Right to data portability.
Last updated: 3/24/2020
14. Friendly Captcha (Bot/Spam Protection)
We use the “Friendly Captcha” service on our website (www.friendlycaptcha.com).
This service is provided by Friendly Captcha GmbH, Am Anger 3-5, 82237 Woerthsee, Germany.
Friendly Captcha is a new type of privacy-friendly security solution to make it increasingly difficult for
automated programs and scripts (so-called “bots”) to use our website.
For this purpose, we have integrated a program code from Friendly Captcha into our website (e.g. for contact forms) so that the visitor’s end device can establish a connection to Friendly Captcha’s servers in order to receive a computational task from Friendly Captcha. The visitor’s end device solves the computational task, which requires certain system resources, and sends the computational results to our web server. Our server contacts the Friendly Captcha server via an API and receives a response stating whether the puzzle was solved correctly by the end device. Depending on the result, we can apply security rules to requests via our website and thus, for example, further process or reject them.
The data is used exclusively for the protection against spam and bots as described above. Friendly Captcha does not set or read cookies on the visitor’s end device. IP addresses are only stored in hashed (one-way encrypted) form and do not allow us and Friendly Captcha to draw any conclusions about an individual person. If personal data is stored, this data will be deleted after 30 days. The legal basis for the processing is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR in protecting our website against abusive access by bots, i.e. spam protection and protection against attacks (e.g. mass requests).
Further information on data protection when using Friendly Captcha can be found at https://friendlycaptcha.com/legal/privacy-end-users/